Chardham Travel - Terms and Conditions
>> Please read emails carefully and understand the contents and prices. All the email conversations will also be part of your contract with us once you make the booking confirmed.
>> Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
>> Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
>> Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs.
>> As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. Valid identification documents are: Passport & Visa, Voters Id card, Current Driver's License. All the documents must include a photograph.
>> For extra adults, many hotels provide extra beds. Kindly inform us in advance.
>> It is presumed that the tourist is medically fit to undertake the tour. If you have a certain kind of allergy (especially for food) or any serious health issues, kindly inform us in advance.
>> Many hotels charge extra for room heaters or wifi. Normal packages do not include this so in that case these charges should be paid at hotels.
>> Hotel check in time and checkout time as per hotel policy.
>> Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time, vehicles will be repaired. Kindly cooperate.
>> We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
>> AC will not work in all hill areas
>> Driver will not drive on No entry zones and should not be forced to drive on narrow streets or roads which can create traffic jams. Normal working hours of a driver is 12 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
>> In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate.
>>Pick up and drop point will be one only.
>> In case you want multiple visits to some particular place, kindly mention it in advance because some places have very high parking charges.
>> Tour destination / route cannot change without prior notice.
>> Sometime vehicle parking area is a little far from the sightseeing spots. Guests need to reach the parking at their own cost.
>> No refund for short stay or unveiled facilities
>> No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snowfall, acts of terrorism or other similar causes Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
>> All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by the company. Companies can change the features or functionality of the services at any time, without any notice.
>> Payment Terms
How to make a booking
Please provide us your inquiries through email info@nepaltourism.net mentioned on the website. As soon as we receive your query, we will update your itinerary and other package details by replying to the same mail. Once the guest is satisfied and gives us the confirmation of the tour we request you to transfer the booking amount mentioned in the below format in any of our bank accounts.
Payment Module
- Tour Part Advance 40% and Balance 30 days before arrival
- Helicopter Ticket is 100%
- Rates are subject to GST
>> Cancellation Policy
· Cancellation of the booking will be informed to us in writing by mail between 10 am to 1700hrs. except Sunday or holidays . The cancellation charges will be applicable depending upon the services. Cancellation of the hotels and airlines will be done according to their own cancellation policies.
The cancellation for a package tour, be applicable as follows :
o Cancellation before clear 30 working days or more prior to the date of departure of the Tour: 35% of the total tour cost will be charged.
o Cancellation before clear 29 to 16 working days prior to the date of departure of the Tour: 50% of the total tour cost will be charged.
o Cancellation before less than 15 clear working days prior to the date of departure of the Tour: 100% of the total tour cost will be charged.
>> Balance Payment
The complete balance payment has to be made before the starting date of the trip. However, the company can ask you anytime to clear the balance payment before 30 days from the date of departure The right is reserved to amend/change the prices offered for the tour and to adjust our charges due to various factors like currency fluctuations, special/high season charge levied by the suppliers, fuel price rise, travel arrangements, hike in any government taxes or visa amounts or for any other reason before the date of departure. All such increased prices must be paid before your departure (Full and final).
No refund for unutilised services
There will be no refund or compensation provided for services that are not used. If you fail to avail/use any services due to any reason the company will not provide any kind of refund or any other services as the compensation of the unutilised services.
